Terms And Conditions

Last updated: September 2026

These terms apply to quotations issued by Altera and to orders we accept for the supply of electronic components. They describe how an enquiry becomes an order, what we charge for and when, how goods are shipped, and what happens if something is wrong. Please read them before placing an order; if a point is unclear, write to us before you confirm.

1. Acceptance Of Terms

By requesting a quotation, submitting a purchase order or accepting a shipment from Altera, you confirm that you have read and agree to these terms. Where you order on behalf of a company, you confirm that you are authorised to bind that company.

These terms apply unless we have agreed different wording in a signed document. Where our terms and your purchase order conflict, these terms prevail unless we have accepted your wording in writing. We may decline any enquiry or order at our discretion.

2. Products And Services

An independent distributor of Altera programmable logic and its associated configuration devices. We source from authorised channels and from the open market, and we supply to businesses for use in their own products and processes.

2.1 Product Information

Part numbers, descriptions, package types and datasheets are provided as received from the manufacturer or from our suppliers. We pass this information on in good faith, but it is for identification and guidance only. It is not a specification you may rely on in place of the manufacturer's own published documentation, and you are responsible for confirming that a part is suitable for your application and your process.

2.2 Authenticity

Every incoming lot is inspected against manufacturer marking and package references, and a sample from the lot is put through electrical testing. This is how we establish that the material matches the part number we advertise before it is offered for sale.

If you need documentation for your own quality records, certificates of conformance can be supplied with an order on request. Where a part is supplied in manufacturer packaging, we do not open that packaging unless testing or inspection requires it, and we tell you when it has been opened.

2.3 Stock Availability

Quantities shown on this website indicate stock we hold or expect to hold, and they move during the day. A listing is an invitation to enquire, not an offer to sell, and it does not reserve material. Stock is allocated when we confirm an order, and availability is confirmed at that point rather than when the enquiry was sent.

3. Quotations And Orders

3.1 Request For Quotation

A request for quotation may be sent through the form on this site, by email, or through a purchase order sent directly to our sales desk. To quote accurately we need the manufacturer part number, the order quantity, any required date code or packaging preference, and a destination country. We aim to answer enquiries during our business hours of Monday to Friday, 09:00 to 18:00 Hong Kong time.

Quotations state the parts, the price, the quantity and the validity period. They are valid only for the period stated, and pricing may be revised if a quotation has expired or if the market for a part moves before we confirm the order.

3.2 Order Confirmation

An order exists only when we issue a written order confirmation or a proforma invoice. A purchase order you send is an offer, which we may accept or decline in whole or in part. We may also decline an order after confirmation if the material proves unavailable or if a compliance problem comes to light, in which case any sum you have paid for those goods is refunded.

3.3 Order Quantities

There is no minimum order quantity. We will accept an order for a single unit, and we do not turn away small requirements.

What changes with size is handling rather than eligibility. An evaluation order of 1 to 10 units is picked and shipped as a one-off, and is normally the right way to qualify a part before committing to more. A small batch of 11 to 100 units is handled the same way, with quantities checked against stock before we confirm. A production order of 101 to 1,000 units is planned as a scheduled shipment, and we may confirm a lead time rather than a same-week dispatch. A volume order of 1,000 units or more is quoted with volume pricing, and we agree a delivery schedule in writing because material at that scale is usually allocated rather than held on the shelf.

4. Pricing And Payment

4.1 Pricing

Prices are stated per unit in United States dollars unless the quotation says otherwise, and they exclude carriage, insurance, duties and any local taxes. Unit prices depend on quantity, packaging and the market at the time of quotation, so a price given for one quantity does not carry over to another. Where customs or tax charges arise in the destination country, they are for the buyer's account.

4.2 Payment Methods

We accept the following:

• bank transfer (T/T), which is the standard method for production orders;
• card payment, available for sample and small-batch orders;
• PayPal, also available for sample and small-batch orders.

Invoices are issued in United States dollars unless a different currency has been agreed in writing.

4.3 Payment Terms

Payment is due as stated on the order confirmation or proforma invoice. Where we have not agreed a specific arrangement, goods are released once funds have cleared. Any bank charges raised by an intermediary or by the sending bank are the responsibility of the payer, and goods are shipped only once the full invoiced amount has been received.

5. Shipping And Delivery

We ship by express courier, by air freight and by sea freight, and the method is chosen with you when the order is confirmed. Transit times quoted to you are indicative rather than guaranteed, since they depend on carrier schedules, customs clearance and the destination. Title and risk pass as set out in our Shipping Policy, which covers packing, tracking, insurance and delivery claims in full, and forms part of these terms.

6. Returns And Refunds

If material supplied does not match the confirmed order, we will put it right. Because components are sensitive to handling and storage once they leave our control, returns are accepted only where they have been agreed with us in advance. The grounds on which a return may be raised, the condition material must be in, and how refunds and replacements are handled are set out in our Return and Refund Policy, which forms part of these terms.

7. Warranty And Liability

7.1 Product Warranty

We warrant that the goods we supply correspond to the part number stated on the order confirmation, to the quantity invoiced, and to the manufacturer marking and package reference recorded during incoming inspection. If a delivered lot fails that warranty, our obligation is to replace the goods or to refund the price paid for them, at our option.

You should inspect a delivery when it arrives and report any discrepancy to us within 14 days of delivery, so that we can investigate while the trail is still fresh. Reports made after that period are difficult to resolve because the goods have been in your storage and handling for some time, and we may not be able to accept them.

7.2 Limitation Of Liability

To the extent permitted by law, our liability for any claim arising from an order is limited to the price paid for the goods giving rise to that claim. We are not liable for loss of profit, loss of production, cost of rework, cost of substitute purchase, or any indirect or consequential loss, however it arises.

We are not liable for failure or delay caused by events outside our reasonable control, as described in section 10.

7.3 Testing And Compatibility

Components are supplied according to the manufacturer's published specification, and it is your responsibility to confirm that a part is electrically, mechanically and thermally suitable for your design and your assembly process. We can supply a sample quantity so that you can qualify a part before committing to a production volume; we do not warrant that a part will perform in a particular circuit or system.

8. Intellectual Property

Manufacturer names, part numbers, datasheets and any trade marks reproduced in our quotations, order confirmations or on this website belong to their respective owners and are used only to identify the goods. Nothing in an order transfers any right in that material to you.

The content of this website (its text, layout and graphics, apart from manufacturer material) belongs to Altera and may not be copied or republished without our written permission.

9. Export Compliance

Certain integrated circuits are subject to export control and re-export restrictions in the jurisdictions where they are held or shipped. By ordering, you confirm that you will comply with the export, import and sanctions rules that apply to your country and to the destination of the goods, and that the goods will not be diverted to a prohibited end use, end user or destination.

We may ask for information about the end use or the ultimate consignee of an order before shipping, and we may decline or cancel an order where we cannot satisfy ourselves that the transaction complies with applicable controls.

10. Force Majeure

We are not responsible for delay or failure to perform caused by circumstances beyond our reasonable control, including manufacturer allocation or discontinuation, transport disruption, customs action, industrial action, natural events, or failures of power and communications.

Where such an event affects an order, we will tell you promptly and agree a revised schedule. If the event continues for an extended period, either side may cancel the affected part of the order, and we will refund any amount you have paid for goods that have not been shipped.

11. Privacy

We handle the contact and order details you give us in line with our Privacy Policy, which explains what we collect, why we hold it and how long we keep it. Our Cookie Policy covers what this website stores on your device.

12. Dispute Resolution

12.1 Governing Law

These terms and any order placed under them are governed by the laws of the Hong Kong Special Administrative Region.

12.2 Dispute Settlement

If a dispute arises, both sides will first try to resolve it through discussion between the people who handled the order, and then through a senior representative of each side, before either side takes the matter further. If that does not settle it, the dispute will be referred to the courts of Hong Kong, which will have exclusive jurisdiction.

13. Amendments

We may update these terms from time to time to reflect changes in how we trade, in our policies or in the law. The version published on this page at the time you place an order is the version that applies to that order. The date at the top of the page shows when it was last revised.

14. Contact Information

Questions about these terms, or about an order in progress, are best sent to our sales desk. Please quote your order confirmation number so we can find the file quickly:

• Email: [email protected]
• Phone: +852 63075844
• Post: Room 5 28 Floor Ho King Commercial Centre 2-16 Fa Yuen Street Mongkok Kowloon 999077 HongKong